Privacy Policy
Bondi Sports Massage Last updated: 2 September 2026
Bondi Sports Massage ("we", "us", "our") is committed to protecting your privacy. This policy explains how we collect, use, store and disclose your personal information, in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
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Who we are
Bondi Sports Massage is a remedial and sports massage clinic based in Bondi Junction, NSW. For any privacy questions, contact us at info@bondisportsmassage.com.au
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What information we collect
We may collect:
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Personal details — your name, phone number, email address, and postal address.
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Health information — details about your injuries, symptoms, treatment history and general health, which you provide so we can treat you safely and effectively. Health information is "sensitive information" under the Privacy Act, and we only collect it with your consent.
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Booking and payment details — appointment history and payment records (we do not store full card numbers).
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Enquiry information — information you give us when you fill out an online form, including our Facebook/Instagram enquiry forms, or when you contact us by phone, email or social media.
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Website information — basic technical data such as your browser type and pages visited, collected through cookies when you use our website.
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How we collect it
We collect information directly from you — when you book, attend an appointment, fill out a form (including social media lead forms), or contact us. We may also collect it through our booking system and website tools.
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Why we use your information
We use your information to:
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provide and manage your treatment;
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take and confirm bookings, and send appointment reminders;
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respond to your enquiries;
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process payments;
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send you marketing or wellness updates, where you have agreed to receive them;
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meet our legal and professional obligations.
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Who we share it with
We do not sell your information. We may share it with trusted third-party services that help us run the clinic, including:
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our booking and clinical records system (Cliniko);
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our email marketing platform;
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social media and advertising platforms (such as Meta) when you submit an enquiry form through them;
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payment providers.
These providers are required to protect your information and use it only for the services they provide to us. Some may store data overseas; where they do, we take reasonable steps to ensure your information is handled consistently with the APPs.
We may also disclose information where required by law.
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Marketing and how to opt out
If you have agreed to receive marketing from us, you can opt out at any time by clicking "unsubscribe" in any email, replying STOP to an SMS, or contacting us directly. We will action your request promptly.
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How we store and protect your information
We take reasonable steps to keep your information secure and to protect it from misuse, loss, or unauthorised access. Clinical records are kept for the period required by law and professional standards, and are then securely destroyed or de-identified.
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Accessing and correcting your information
You can ask to see the personal information we hold about you, and ask us to correct it if it's wrong. Contact us using the details above and we'll respond within a reasonable time. Some access requests may be subject to legal exceptions.
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Cookies
Our website uses cookies to help it function and to understand how visitors use it. You can disable cookies in your browser settings, though some features may not work as well.
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Complaints
If you have a concern about how we've handled your information, please contact us first so we can try to resolve it. If you're not satisfied, you can contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or 1300 363 992.
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Changes to this policy
We may update this policy from time to time. The latest version will always be available on our website.
Contact: Bondi Sports Massage — info@bondisportsmassage.co.au — www.bondisportsmassage.com.au